/**
 * Système Ticketing - Styles Frontend v2.0
 * Avec système de conversation
 */

:root {
  --tk-primary: #3820bc;
  --tk-primary-hover: #3820bc;
  --tk-success: #22c55e;
  --tk-warning: #f59e0b;
  --tk-danger: #ef4444;
  --tk-dark: #1f2937;
  --tk-gray: #6b7280;
  --tk-light: #f3f4f6;
  --tk-white: #ffffff;
  --tk-border: #e5e7eb;
  --tk-radius: 12px;
  --tk-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
}

.ticketing-container {
  max-width: 700px;
  margin: 0 auto;
  padding: 20px;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

.ticketing-form-wrapper,
.ticketing-list-wrapper {
  background: var(--tk-white);
  border-radius: var(--tk-radius);
  box-shadow: var(--tk-shadow);
  padding: 35px;
}

.ticketing-header {
  text-align: center;
  margin-bottom: 30px;
}

.ticketing-header h2 {
  font-size: 1.8rem;
  color: var(--tk-dark);
  margin: 0 0 10px 0;
}

.ticketing-header p {
  color: var(--tk-gray);
  margin: 0;
}

.ticketing-form {
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.form-group label {
  font-weight: 600;
  color: var(--tk-dark);
  font-size: 0.95rem;
}

.form-group label span {
  color: var(--tk-danger);
}

.form-group input,
.form-group select,
.form-group textarea {
  padding: 14px 16px;
  border: 2px solid var(--tk-border);
  border-radius: 8px;
  font-size: 1rem;
  transition: all 0.3s ease;
  background: var(--tk-white);
  width: 100%;
  box-sizing: border-box;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  border-color: var(--tk-primary);
  outline: none;
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

.form-group select {
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%236b7280' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 16px center;
  padding-right: 40px;
}

.btn-submit {
  background: linear-gradient(135deg, var(--tk-primary) 0%, #6366f1 100%);
  color: var(--tk-white);
  border: none;
  padding: 16px 30px;
  border-radius: 8px;
  font-size: 1.1rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.3s ease;
  box-shadow: 0 4px 15px rgba(79, 70, 229, 0.3);
}

.btn-submit:hover {
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(79, 70, 229, 0.4);
}

.btn-submit:disabled {
  opacity: 0.7;
  cursor: not-allowed;
  transform: none;
}

.ticketing-response,
.ticketing-result,
.reply-response {
  margin-top: 25px;
  padding: 20px;
  border-radius: 8px;
}

.ticketing-response.success,
.reply-response.success {
  background: #d1fae5;
  border: 1px solid #a7f3d0;
  color: #047857;
  text-align: center;
}

.ticketing-response.error,
.reply-response.error {
  background: #fee2e2;
  border: 1px solid #fecaca;
  color: #dc2626;
  text-align: center;
}

.ticket-number-display {
  background: var(--tk-white);
  padding: 15px 25px;
  border-radius: 8px;
  margin-top: 15px;
  display: inline-block;
}

.ticket-number-display strong {
  font-size: 1.3rem;
  color: var(--tk-primary);
  letter-spacing: 1px;
}

.no-tickets {
  text-align: center;
  padding: 40px 20px;
  color: var(--tk-gray);
}

.ticketing-loading {
  text-align: center;
  padding: 30px;
  color: var(--tk-gray);
}

/* Editor */
.tk-editor-wrapper {
  border: 2px solid var(--tk-border);
  border-radius: 8px;
  overflow: hidden;
}

.tk-editor-wrapper:focus-within {
  border-color: var(--tk-primary);
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

/* Upload */
.tk-upload-zone {
  border: 2px dashed var(--tk-border);
  border-radius: 12px;
  padding: 40px 20px;
  text-align: center;
  cursor: pointer;
  transition: all 0.3s ease;
  background: var(--tk-light);
  position: relative;
}

.tk-upload-zone:hover,
.tk-upload-zone.dragover {
  border-color: var(--tk-primary);
  background: #f0f4ff;
}

.tk-upload-browse {
  color: var(--tk-primary);
  font-weight: 600;
  cursor: pointer;
}

.tk-file-input {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  opacity: 0;
  cursor: pointer;
}

.tk-file-list {
  margin-top: 15px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.tk-file-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 15px;
  background: var(--tk-white);
  border: 1px solid var(--tk-border);
  border-radius: 8px;
}

.tk-file-icon {
  font-size: 1.5rem;
}
.tk-file-info {
  flex: 1;
  min-width: 0;
}
.tk-file-name {
  font-weight: 500;
  color: var(--tk-dark);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.tk-file-size {
  font-size: 0.8rem;
  color: var(--tk-gray);
}

.tk-file-remove {
  background: none;
  border: none;
  color: var(--tk-danger);
  cursor: pointer;
  font-size: 1.2rem;
  padding: 5px;
}

.tk-file-preview {
  width: 50px;
  height: 50px;
  border-radius: 8px;
  object-fit: cover;
}

/* Tickets Table */
.tickets-table {
  border: 1px solid var(--tk-border);
  border-radius: var(--tk-radius);
  overflow: hidden;
}

.tickets-header {
  display: grid;
  grid-template-columns: 140px 1fr 100px 100px;
  gap: 15px;
  padding: 15px 20px;
  background: var(--tk-light);
  font-weight: 600;
  color: var(--tk-dark);
  font-size: 0.9rem;
  border-bottom: 1px solid var(--tk-border);
}

.ticket-row {
  display: grid;
  grid-template-columns: 140px 1fr 100px 100px;
  gap: 15px;
  padding: 18px 20px;
  border-bottom: 1px solid var(--tk-border);
  cursor: pointer;
  transition: all 0.2s ease;
  align-items: center;
}

.ticket-row:last-child {
  border-bottom: none;
}
.ticket-row:hover {
  background: #f8faff;
}

.ticket-row .col-number {
  font-weight: 600;
  color: var(--tk-primary);
  font-size: 0.9rem;
}
.ticket-row .col-subject {
  color: var(--tk-dark);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.ticket-row .col-date {
  color: var(--tk-gray);
  font-size: 0.85rem;
}

.status-badge {
  display: inline-block;
  padding: 5px 12px;
  border-radius: 20px;
  font-size: 0.8rem;
  font-weight: 600;
  color: #fff;
  text-align: center;
}

/* Ticket Detail */
.ticketing-detail {
  animation: fadeIn 0.3s ease;
}

.btn-back {
  background: none;
  border: 2px solid var(--tk-border);
  padding: 10px 20px;
  border-radius: 8px;
  cursor: pointer;
  font-size: 0.95rem;
  color: var(--tk-gray);
  transition: all 0.2s ease;
  margin-bottom: 20px;
}

.btn-back:hover {
  border-color: var(--tk-primary);
  color: var(--tk-primary);
}

.ticket-detail-card {
  background: var(--tk-white);
  border: 1px solid var(--tk-border);
  border-radius: var(--tk-radius);
  padding: 30px;
}

.ticket-detail-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 15px;
  flex-wrap: wrap;
  gap: 10px;
}

.ticket-detail-number {
  font-weight: 700;
  color: var(--tk-primary);
  font-size: 1rem;
}

.ticket-detail-subject {
  font-size: 1.4rem;
  color: var(--tk-dark);
  margin: 0 0 20px 0;
  line-height: 1.4;
}

.ticket-detail-meta {
  display: flex;
  gap: 30px;
  margin-bottom: 25px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--tk-border);
  flex-wrap: wrap;
}

.ticket-detail-meta .meta-item {
  color: var(--tk-gray);
  font-size: 0.95rem;
}
.ticket-detail-meta .meta-item strong {
  color: var(--tk-dark);
}

.ticket-detail-section {
  margin-bottom: 25px;
}
.ticket-detail-section h4 {
  font-size: 1rem;
  color: var(--tk-dark);
  margin: 0 0 12px 0;
  font-weight: 600;
}

/* Conversation */
.ticket-conversation {
  margin-bottom: 25px;
}

.ticket-conversation h4 {
  font-size: 1rem;
  color: var(--tk-dark);
  margin: 0 0 20px 0;
  font-weight: 600;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--tk-border);
}

.conversation-message {
  margin-bottom: 15px;
  padding: 15px 20px;
  border-radius: 12px;
  position: relative;
}

.conversation-message:last-child {
  margin-bottom: 0;
}

.message-user {
  background: linear-gradient(135deg, #eff6ff 0%, #e0e7ff 100%);
  border-left: 4px solid var(--tk-primary);
  margin-right: 30px;
}

.message-admin {
  background: linear-gradient(135deg, #f0fdf4 0%, #dcfce7 100%);
  border-left: 4px solid var(--tk-success);
  margin-left: 30px;
}

.message-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
  flex-wrap: wrap;
  gap: 10px;
}

.message-author {
  font-weight: 600;
  color: var(--tk-dark);
  font-size: 0.9rem;
}

.message-user .message-author {
  color: var(--tk-primary);
}
.message-admin .message-author {
  color: var(--tk-success);
}

.message-date {
  font-size: 0.8rem;
  color: var(--tk-gray);
}

.message-content {
  color: var(--tk-dark);
  line-height: 1.7;
}

.message-content p {
  margin: 0 0 10px 0;
}
.message-content p:last-child {
  margin-bottom: 0;
}

/* Reply Form */
.ticket-reply-section {
  margin-top: 25px;
  padding-top: 25px;
  border-top: 2px solid var(--tk-border);
}

.ticket-reply-section h4 {
  font-size: 1rem;
  color: var(--tk-dark);
  margin: 0 0 15px 0;
  font-weight: 600;
}

.ticket-reply-form textarea {
  width: 100%;
  padding: 15px;
  border: 2px solid var(--tk-border);
  border-radius: 8px;
  font-size: 1rem;
  resize: vertical;
  min-height: 100px;
  margin-bottom: 15px;
  font-family: inherit;
}

.ticket-reply-form textarea:focus {
  border-color: var(--tk-primary);
  outline: none;
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

.btn-reply {
  padding: 12px 25px;
  font-size: 1rem;
}

.ticket-closed-notice {
  margin-top: 25px;
  padding: 20px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: 8px;
  text-align: center;
}

.ticket-closed-notice p {
  margin: 0;
  color: #dc2626;
}

/* Attachments */
.ticket-detail-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.attachment-item {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 10px 16px;
  background: var(--tk-light);
  border-radius: 8px;
  text-decoration: none;
  color: var(--tk-primary);
  font-size: 0.9rem;
  transition: all 0.2s ease;
  border: 1px solid var(--tk-border);
}

.attachment-item:hover {
  background: #e0e7ff;
  border-color: var(--tk-primary);
}

.attachment-thumb {
  width: 40px;
  height: 40px;
  border-radius: 6px;
  object-fit: cover;
}
.attachment-icon {
  font-size: 1.3rem;
}
.attachment-name {
  max-width: 150px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* Page Styles */
.ticketing-page {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  color: var(--tk-dark);
  line-height: 1.6;
}

.ticketing-page * {
  box-sizing: border-box;
}

.ticketing-page .ticketing-container {
  max-width: 1120px;
  padding: 0 20px;
}

span.btn-text {
  color: #fff !important;
}
button.btn-submit {
  border: none !important;
}

.ticketing-hero {
  width: 100%;
  height: 70vh;
  max-height: 483px;
  background-image: url(https://code93.fr/wp-content/uploads/2025/12/banner-b-4-scaled.png);
  background-size: contain;
  background-position: center;
  background-repeat: no-repeat;
  display: flex;
  justify-content: center;
  align-items: center;
  text-align: center;
  margin-bottom: 2.5em;
  margin-top: -12em;
}

.ticketing-hero-content h1 {
  font-size: 2.8rem;
  color: var(--tk-white);
  margin: 0;
  font-weight: 700;
}

.ticketing-hero-wave {
  position: absolute;
  bottom: 0;
  left: 0;
  width: 100%;
  overflow: hidden;
  line-height: 0;
}

.ticketing-hero-wave svg {
  display: block;
  width: 100%;
  height: 60px;
}

.ticketing-main {
  margin-top: -60px;
  padding-bottom: 60px;
  position: relative;
  z-index: 10;
}

.ticketing-tabs {
  display: flex;
  justify-content: center;
  gap: 10px;
  margin-bottom: 30px;
  flex-wrap: wrap;
}

.tab-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 16px 28px;
  border: none;
  background: var(--tk-white);
  border-radius: 50px;
  cursor: pointer;
  font-size: 1rem;
  font-weight: 600;
  color: var(--tk-gray);
  transition: all 0.3s ease;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.08);
}

.tab-btn:hover {
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.12);
  color: var(--tk-primary);
}

.tab-btn.active {
  background: linear-gradient(135deg, var(--tk-primary) 0%, #6366f1 100%);
  color: var(--tk-white);
  box-shadow: 0 6px 20px rgba(79, 70, 229, 0.4);
}

.tab-content {
  display: none;
  animation: fadeIn 0.4s ease;
}
.tab-content.active {
  display: block;
}

@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.content-card {
  background: var(--tk-white);
  border-radius: 20px;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.08);
  overflow: hidden;
}

.card-header {
  display: flex;
  align-items: center;
  gap: 20px;
  padding: 30px 35px;
  background: linear-gradient(135deg, #f8faff 0%, #f0f4ff 100%);
  border-bottom: 1px solid var(--tk-border);
}

.card-title h2 {
  margin: 0 0 5px 0;
  font-size: 1.5rem;
  color: var(--tk-dark);
}
.card-title p {
  margin: 0;
  color: var(--tk-gray);
  font-size: 0.95rem;
}

.card-body {
  padding: 35px;
}

.card-body .ticketing-container {
  max-width: 100%;
  padding: 0;
}
.card-body .ticketing-form-wrapper,
.card-body .ticketing-list-wrapper {
  box-shadow: none;
  padding: 0;
  background: transparent;
}
.card-body .ticketing-header {
  display: none;
}

/* Responsive */
@media (max-width: 768px) {
  .ticketing-hero {
    padding: 60px 20px 100px;
  }
  .ticketing-hero-content h1 {
    font-size: 2rem;
  }

  .ticketing-tabs {
    flex-direction: column;
    align-items: stretch;
  }
  .tab-btn {
    justify-content: center;
  }

  .card-header {
    flex-direction: column;
    text-align: center;
    padding: 25px 20px;
  }
  .card-body {
    padding: 25px 20px;
  }

  .tickets-header {
    display: none;
  }
  .ticket-row {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 15px;
  }
  .ticket-row .col-subject {
    white-space: normal;
    font-weight: 600;
  }
  .ticket-row .col-status {
    align-self: flex-start;
  }

  .ticket-detail-header {
    flex-direction: column;
    align-items: flex-start;
  }
  .ticket-detail-subject {
    font-size: 1.2rem;
  }
  .ticket-detail-meta {
    flex-direction: column;
    gap: 10px;
  }
  .ticket-detail-card {
    padding: 20px;
  }

  .message-user {
    margin-right: 10px;
  }
  .message-admin {
    margin-left: 10px;
  }
}

@media (max-width: 600px) {
  .form-row {
    grid-template-columns: 1fr;
    gap: 15px;
  }
  .ticketing-container {
    padding: 15px;
  }
  .ticketing-form-wrapper {
    padding: 25px 20px;
  }
}
.card-title h2 {
  font-size: 32px !important;
  font-weight: 400 !important;
}